Zones and delivery costsWe deliver to mainland France, Belgium, Luxembourg, Germany, Spain, Italy and Switzerland.
|In Relay Point
|4,90€ < 79€ < -
|€7.90 < €150 < -
Belgium, Luxembourg, Germany, Spain
|In Relay Point
What are the delivery times in France?
For a complete and validated order, the average processing time is 24 to 48 hours.
After validation of the order, the products immediately available are:
- Generally delivered within 2-3 working days by Colissimo delivery
- Generally delivered within 4-5 working days for Points Relais® delivery
The products announced in stock, availability from 5 to 10 working days, are available on order and processed by our partner Calberson Europe.
Where can I track my package?
You can track your package yourself using the tracking number you receive by email when your order is shipped, for Colissimo carriers and Points Relais®.
Calberson Europe carrier tracking is not trackable. If you want to know the progress of your package, send an email to our customer service, we will investigate for you with Calberson Europe.
If you find that the deadlines are exceeded, we are sorry. Send an email to our customer service, we will investigate for you with the carriers.
An item is missing from my order
If your order contains several products, it is likely that you will receive your entire order in several packages. Products available immediately being sent as soon as possible.
We invite you first of all to check the lead times announced, indicated on each product sheet.
If at the end of this period, you still have not received the missing package(s), contact our customer service. Know that we are doing everything we can to ensure that your order is delivered as quickly as possible.